Refund Policy

Last updated: 6 May 2026

This page sets out when you can get money back from Mytralala. It is part of and consistent with the Terms of Service; if there is any conflict, the Terms govern.

Free trial

Every account starts with a 14-day free trial. We do not collect payment details at signup. If you do not subscribe before the trial ends, no charge happens and there is nothing to refund.

EU 14-day right of withdrawal

Under the EU Distance Selling Directive (2011/83/EU), consumers in the European Union and European Economic Area have a 14-day right of withdrawal on digital services. Mytralala respects this right.

At the moment of your first paid charge — at the end of the trial — we ask you to confirm two things on a checkout screen, with two separate, non-pre-checked checkboxes:

• That you authorise the charge (€14.99 for Personal, €49.99 for Business) and recurring monthly renewals.
• That you want immediate access on charge and waive the 14-day right of withdrawal under Article 16(m) of the Distance Selling Directive.

If you waive the cooling-off right, the subscription activates and the standard terms below apply. If you do not waive it, the subscription does not activate and no charge is processed.

The waiver is recorded with a timestamp on your account so we can prove, in case of dispute, that you knowingly gave it.

After the cooling-off waiver: standard policy

Mytralala is a monthly subscription. You can cancel at any time from Settings → Billing. Cancellation takes effect at the end of the current billing period — you keep access through what you have already paid for, and you are not billed again.

We do not refund partial months. If you cancel on day 20 of a month-long billing period, you keep access until the end of that period and are not charged for the next one.

When we will refund

We will refund a paid charge in the following situations, no questions asked:

• Accidental charge. If you were charged after cancelling, or charged twice for the same period, or charged after a service failure on our side prevented you from using the service.
• Service failure on our side. If Mytralala was unavailable or non-functional for an extended period during a billing month due to a fault on our side, we will pro-rate or fully refund that month at our discretion. "Extended" means more than 24 consecutive hours of total service unavailability; brief incidents and third-party outages outside our control (e.g. WhatsApp downtime) are not covered.
• You are within the EU 14-day cooling-off window AND did not waive it. If by mistake the waiver checkbox was not presented or recorded, you retain the full 14-day refund right and we will honour it.

How to request a refund

Email info@mytralala.ai from the email address on your Mytralala account. Include:

• Your account email.
• The date and amount of the charge you are disputing.
• The reason — accidental charge, service failure, or unwaived cooling-off period.

We respond within two business days. Approved refunds are processed by LemonSqueezy (our merchant of record) and typically appear on your statement within 5-10 business days, depending on your bank.

Chargebacks

If you initiate a chargeback or payment dispute through your bank or card issuer instead of contacting us, your Mytralala account will be suspended pending resolution. We strongly prefer to resolve issues directly — most disputes are misunderstandings that we can fix faster than your bank can.

Questions

Contact info@mytralala.ai with any question about this policy. Pricing details are on the pricing page. The full subscription terms are in the Terms of Service.